07 Nov
“Successful GoLive at RONDO with S/4HANACloud.”
Since April, our customer RONDO Burgdorf AG has been successfully productive with the Swiss production site. This was after the CRM and service had already been introduced internationally at the subsidiaries.
As in any project, there were opportunities for change that needed to be implemented.
1
The first opportunity was to identify Best Practices of the public cloud solution. Therefore, it was necessary to get to know the system in the standard and forget about old knowledge. Many processes were revised or old system behavior was changed to new.
2
Another opportunity was to use the key users as the Knowhow Establish carrier in the project for sustainable operation. To this end, the teams were brought to the system as quickly as possible so that they could, for example, test their own processes themselves. This has not always been accomplished right away, as the strain of a busy workday with the added burden of the project is not easy. Through the learning videos, the test system with documented processes and the workshops with the consultants, it was possible to get everyone on board step by step.
3
The great opportunity was to have directly the SAP development department and the global partner management in the project board. The direct line to SAP was key, and together we were able to lead Rondo to the goal of “GoLive”.
With a cloud solution, you are always up to date and experience the available innovations directly. The functionalities grow in all areas, since with each new quarterly release SAP offers a good speed to bring in renewals.
There were so many great moments in this project and one of them was when I got to watch the KeyUser train the EndUser. This proved to me that our commitment was valuable and that Rondo had successfully arrived in the new world.
Our Thanks to also applies to the whole Rondo Burgdorf AGteam for the great success that we can now celebrate together. And after all, the journey is not over yet. The roll-out to the subsidiaries is next on the agenda.
