Field Service Management
SAP Field Service Management
Network the entire sales force value chain with innovative software and a deep understanding of customer needs.
What is SAP Field Service Management?
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Provide effortless, proactive service that will impress your customers in the long term. With SAP Field Service Management, you can equip your technicians with mobile tools that do just that.
Your service teams have real-time access to all relevant information – from customer histories and deployment plans to technical details and spare parts data. This means they are optimally prepared, can react faster and often solve problems on the first call.
Advantages of the SAP Field Service Management solution
Lower costs, more turnover
Customers demand real-time solutions for their real-time problems. They increase customer satisfaction and their turnover because they make their decisions based on real-time analyses, can deploy their technicians efficiently and make more productive use of operating times.
Improved first-time fix rate
Use mobile solutions and AI-powered recommendations to quickly find the right technicians and ensure that the right parts are available so that field service staff do not have to visit the customer again.
Harmonized service processes
You accelerate the provision of services by integrating front office and back office processes and ensure smooth collaboration. At the same time, you keep your customers up to date.
Efficient processing of customer concerns thanks to comprehensive field service management
Improve every service performance in the field
SAP Field Service Management supports you in this:
– AI-supported resource planning for maximum efficiency and capacity utilization
– Qualification and competence management for optimal resource utilization
– Map view for route optimization and location determination of technicians, devices and customers
– Clear planning board for planning service and installation projects
– Drag & drop interface for easy assignment of jobs to technicians
“SAP Field Service Management creates transparency in your service business. With a seamless connection to the ERP of your choice, you can increase the efficiency of your office and field service staff. You open service tickets, plan them and the service team carries them out with all the necessary information.”
Lukas Schulthess
Senior Consultant – AGILITA
Take your customer service to the next level
Be inspired by the possibilities of SAP Field Service Management. In this video, we explain how you can take your customer service to the next level – in less than
90 seconds.
Everything you need to know and more.
Ideal for service-oriented companies with a sales force that want to digitize and optimize their customer service.
AI-supported scheduling ensures that the right technicians are scheduled with the right resources at the right time.
Yes, technicians can also access orders, checklists and documents without an Internet connection – ideal for on-site operations.
Technicians document assignments in real time, record signatures and access all relevant data – directly from their smartphone or tablet.
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