An AI copilot provides users of business applications with a dialog interface and helps them to perform tasks more efficiently. Copilots use generative AI and other technologies to interpret user requests, perform actions and gain insights based on business data. Compared to the past, AI copilots offer a more natural conversational experience and a broader and more flexible range of functions.

Joule is SAP’s AI co-pilot. It is supported by AI agents and strengthens the expertise and performance of employees. Joule’s system of cooperating AI agents assists in key business areas such as supply chain, procurement and finance. Building on harmonized business data and enriched with in-depth process knowledge, Joule creates measurable value for your business every day by optimizing end-to-end processes, accelerating data-driven decision making and relieving your employees of routine tasks. Thanks to seamless integration with SAP and third-party applications, Joule provides proactive support that boosts productivity across the entire organization.

Joule uses generative AI to respond to questions and prompts in natural language. To do this, Joule combines the user’s request with the rich context of their role in the organization and the SAP applications and data that run business processes. Using skills, collaborative AI agents and generative AI, Joule performs tasks, provides intelligent insights and autonomously executes multi-step workflows.

AI agents are intelligent systems that autonomously execute multi-step workflows without explicit programming. Agents use AI models to recognize which steps are required and when, and then implement their plan through interactions with other tools. Thanks to this ability to analyze, plan and take targeted action, they are able to handle complex scenarios that are difficult or impossible to automate using business rules or predefined logic.