field service management
SAP Field Service Management
Network the entire sales force value chain with innovative software and a deep understanding of customer needs.
What is SAP Field Service Management?
Provide effortless, proactive service that impresses your customers. SAP Field Service Management empowers your technicians with mobile tools to do just that. Here’s why:
Advantages of the SAP Field Service Management solution
Lower costs, more turnover
Customers demand real-time solutions for their real-time problems. You increase customer satisfaction and your turnover because you make your decisions based on real-time analyses, can deploy your technicians efficiently and make more productive use of operating times.
Improved first-time fix rate
Use mobile solutions and AI-powered recommendations to quickly find the right technicians and ensure that the right parts are available so that field service staff do not have to visit the customer again.
Harmonized service processes
You accelerate the provision of services by integrating front office and back office processes and ensure smooth collaboration. At the same time, you keep your customers up to date.
Efficient processing of customer concerns thanks to comprehensive field service management
Improve every service performance in the field
SAP Field Service Management helps you:
Shift planning supported by artificial intelligence
Qualification & skills management
Map view for route planning and determining the location of service personnel, devices and customers
Clear planning board for planning service and installation projects
Drag & drop interface for assigning jobs to technicians
Take your customer service to the next level
Be inspired by the possibilities of SAP Field Service Management. In this video, we explain how you can take your customer service to the next level – in less than 90 seconds.
“SAP Field Service Management creates transparency in your service business. With a seamless connection to the ERP of your choice, you can increase the efficiency of your office and field service staff. You open service tickets, plan them and the service team carries them out with all the necessary information.”
Lukas Schulthess
Senior Consultant – AGILITA
Everything you need to know and more.
Ideal for service-oriented companies with a sales force that want to digitize and optimize their customer service.
AI-supported scheduling ensures that the right technicians are scheduled with the right resources at the right time.
Yes, technicians can also access orders, checklists and documents without an Internet connection – ideal for on-site operations.
Technicians document assignments in real time, record signatures and access all relevant data – directly from their smartphone or tablet.
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